Refund and Returns Policy

Refund and Returns Policy

Effective Date: December 1, 2024

Due to the digital nature of our products at NewFortune.AI, all sales of our applications and services are final. We do not offer refunds, returns, or exchanges once a purchase has been completed.

We encourage customers to carefully review product descriptions and features before making a purchase. If you have any questions about our applications, please contact us at the email below prior to completing your order.

Gift Cards

  1. Non-Refundable: All gift card purchases are final and cannot be refunded, redeemed for cash, or returned, except as required by law.
  2. Expiration: Gift cards do not expire and can be used at any time for purchases on NewFortune.AI.
  3. Responsibility: Lost or stolen gift cards cannot be replaced. Please treat your gift card like cash.
  4. Usage: Gift cards can only be redeemed for products and services available on NewFortune.AI and cannot be used for other purposes.

Exceptions:

We may issue refunds in the following cases:

  1. Technical Issues: If you are unable to access the purchased product due to a technical problem on our end that cannot be resolved.
  2. Incorrect Billing: If you were incorrectly charged or billed multiple times for the same purchase.

If you believe you qualify for a refund under the exceptions above, please contact us at the email below within 3 days of your purchase. All refund requests will be reviewed on a case-by-case basis.

Note: This policy complies with applicable laws and regulations, including consumer rights where required.